About This Policy

At Nexapitech, we believe privacy shouldn't be complicated. This policy explains how we handle your information when you work with our automated testing framework development services. We've written this in plain language because legal jargon helps no one.

This policy applies to all interactions with Nexapitech, whether you're exploring our services, working with us on a project, or just browsing our website. We operate under Taiwan's Personal Data Protection Act and follow international best practices for data security.

Information We Collect

What You Share Directly

When you reach out to us or work with our team, we collect information you choose to provide:

Technical Information

Our website automatically collects some technical data to improve your experience:

How We Use Your Information

We use your information for practical business purposes that directly benefit your experience with our services. Here's exactly what we do:

We don't use your information for advertising, marketing to third parties, or any purpose unrelated to our core testing framework services. Everything we do with your data serves a clear business function that benefits your projects.

Your Rights and Control

You have comprehensive control over your personal information. These aren't just legal requirements – they're practical tools you can actually use.

To exercise any of these rights, simply contact us using the information below. We'll confirm your identity and process your request within 30 days. No complicated forms or legal procedures required.

Data Security and Protection

We take security seriously because your project information and technical specifications are valuable assets that deserve protection.

Our team receives regular training on data protection practices, and we maintain detailed logs of all data access. We use the same security standards for client data that we apply to our own business-critical information.

In the unlikely event of a security incident, we'll notify affected clients within 72 hours and provide clear information about what happened and what we're doing to address it.

Data Sharing and Third Parties

We don't sell your information to anyone. Period. Here are the only situations where we share data:

All third-party service providers sign agreements requiring them to protect your information with the same standards we use. We regularly review these relationships to ensure your data remains secure.

Data Retention and Deletion

We keep your information only as long as it serves a legitimate business purpose or legal requirement.

Active Projects

During active testing framework development projects, we retain all relevant information to ensure continuity and quality of service.

Completed Projects

After project completion, we keep essential records for two years to provide ongoing support and reference for future work. This includes project specifications, communication logs, and technical documentation.

Inactive Relationships

If we haven't had active communication for three years, we automatically review and delete non-essential personal information while maintaining basic contact details for potential future collaboration.

You can request immediate deletion of your information at any time, except for records we're legally required to maintain for tax or business compliance purposes.

International Data Transfers

While Nexapitech operates primarily in Taiwan, we sometimes work with international clients or use global service providers. When your information crosses borders, we ensure it receives equivalent protection.

We use standard contractual clauses and work only with providers in countries with adequate data protection laws. Your information never goes to jurisdictions with poor privacy protections or surveillance concerns.

If you have specific requirements about where your data can be stored or processed, please let us know. We can often accommodate geographic restrictions for sensitive projects.

Changes to This Policy

We update this policy occasionally to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes, we'll notify active clients directly by email.

Minor updates (like clarifying existing practices or fixing typos) will be posted here with an updated date. We recommend checking this page periodically if you work with us regularly.

We maintain previous versions of this policy for reference. If you need to see what our practices were at a specific time, just ask.